Payment extension

Qualifying customers who need a few extra days to pay their bill can request an extension using one of the options below.

  • Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
  • Request an extension through myEntergy.

Deferred payment arrangement

Qualifying customers that are experiencing financial hardship may be eligible to take up to four months to pay their current bill and/or unpaid balances. Request a Deferred Payment Arrangement using one of the options below.

  • Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
  • Select Deferred Payment on the Entergy Mobile App.
  • Request a deferred payment arrangement through myEntergy.

Level billing

Level Billing averages your monthly Entergy bill over a rolling twelve-month period, so your bill is around the same amount each month. Choose one of the options below to enroll.  

  • Enroll in Level Billing through myEntergy.
  • Call 1-800-ENTERGY (1-800-368-3749) to speak with an agent about the program.

Reconnect fee quote

We can let you know exactly how much it will cost to reconnect residential service. Call 1-800-ENTERGY (1-800-368-3749).

Deposit requirements

Entergy customers start using electricity before paying for it, therefore customers requesting new service may be required to make a security deposit.

Bill payment assistance

When your income won’t stretch any further, help is available. See below for programs available to assist with your energy costs.

The Power to Care

No one should have to choose between food or medicine and electricity. But sadly, many of our elderly and disabled neighbors living on low or fixed incomes face these choices every day.

Through Entergy's The Power to Care program, local nonprofit agencies are able to provide emergency bill payment assistance to seniors and disabled individuals. 

Click here for a list of The Power to Care agencies for Louisiana.

The LIHEAP program

The Low Income Home Energy Assistance Program or LIHEAP is a program that provides money to help individuals with energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with community action agencies to qualify customers and distribute the funds. For information on how to apply, click here. For a list of LIHEAP agencies, click here.

Other helpful programs

Free tax preparation

Entergy works alongside community partners to promote the Internal Revenue Service’s Volunteer Income Tax Assistance program. Our IRS-certified volunteers will help make sure you get the full refund you deserve. To find a free tax preparation site near you, visit entergy.com/freetaxhelp.

Weatherization assistance program

This federally-funded program administered through community action agencies primarily focuses on helping elderly, disabled and low-income Louisianans make their homes more energy efficient. After an energy audit of a qualified resident's home, the program will pay for installation of the most cost-effective energy efficiency measures. For additional information, call 1-800-421-0762 or get in touch with your local community action agency.

Certified medical emergency

This program allows for electric service to be continued for up to thirty days for any qualifying customer whose disconnection would cause a medical emergency. To qualify for this benefit, the customer must provide a medical certificate from a physician. Call 1-800-ENTERGY (1-800-368-3749) to request a form for your doctor to fill out to be returned to Entergy.

Energy Emergency Deferred Billing Program

Entergy's Energy Emergency Deferred Billing Program is a program that assists eligible pre-enrolled Louisiana customers when the Louisiana Public Service Commission declares energy emergency periods. Enrollment can take place at anytime and, if pre-enrolled in this program when an energy emergency is declared, a customer would only pay a part of the resulting bill over a period of 12 months.

  • How does it work?

The portion of the bill that will be deferred is the amount that is over and above your previous year's total bill during that same time period (this amount must be at least $20). For example, if your current bill is $140 during an energy emergency period, and your bill for the same period last year was $80, the difference ($60) is divided and paid over a 12-month period.

  • Who qualifies? 
    • A person whose income does not exceed one hundred and fifty (150) percent of the poverty level as established by the federal government and who is sixty-five (65) years of age or older.
    • A person who receives any one of the following:
      • Food Stamps
      • Temporary Assistance for Needy Families (TANF).
    • A person whose sole income consists of Social Security payments.
    • A governmental entity determined by the Louisiana Public Service Commission as being a vital governmental entity that provides services, the absence of which could result in imminent peril to the public health, safety and welfare.
    • A registered Entergy Critical Care Customer.
  • How do I sign up?

Currently eligible applicants in Louisiana may receive up to three (3) separate benefits per year depending on each applicant’s circumstances. Applications are accepted on a first come, first served basis with special attention given to households with members over 60 years of age, household members with disabilities and households with children age five and under. Applications are taken from the time funds become available until all funds are exhausted. LIHEAP benefits are available in every parish in Louisiana. LIHEAP applicants must be able to provide proof of income for all household members, have a copy of all household members’ social security cards, a copy of the utility bill(s), and verification they reside at the address on the utility bill. A list of LIHEAP providers in Louisiana is available here.

Customers with life-sustaining medical equipment needs

We recognize that loss of electric service can be especially difficult for customers with certain medical problems. If a customer or a permanent resident in a customer’s home is on life-sustaining, electrically operated equipment, or needs life-sustaining medical treatment that requires electricity, please call us at 1-800-ENTERGY (1-800-368-3749).

You may be eligible for special payment arrangements based on the receipt of a statement from your physician or health care provider. 

We advise all customers that use medical equipment in their homes to have an emergency plan in case of an electric power outage.  Entergy cannot guarantee uninterrupted power for any customer nor can we guarantee any priority in restoration of power for any customer.  Our goal is to restore service to all customers as quickly and as safely as possible.

Relief for service members called to active duty

Pursuant to Louisiana Law, if you are a Louisiana residential customer who has been called to active duty by order of the President of the United States or an Act of Congress, Entergy will not terminate your natural gas or electricity service for nonpayment while you are on active duty.

Upon return from active duty, Entergy will offer a period of time equal to the period of your service on active duty to pay any amount due that you incurred while on active duty. If this period presents a hardship, you may request a longer period to pay the amount due. Also, Entergy will not charge late fees or interest during the period of active duty or the repayment period.

If you are a service member who has been called to active duty, please click here for more information and an application to the Entergy Military Utility Relief Program. If you have any additional questions please call our customer service representatives at 1-800-ENTERGY (1-800-368-3749).